Frequently Asked Questions
Everything you need to know about sustainable sanitation and Trelino toilets.
How does a Trelino composting toilet actually work?
Trelino toilets use a urine-diverting system that separates liquids from solids. By keeping waste separate, you prevent the formation of ammonia and sewage odors, allowing the solids to be composted or disposed of hygienically.
Do I need water or chemicals for my Trelino?
No, Trelino toilets are completely waterless and chemical-free. They are designed for self-sufficiency, making them perfect for vans, tiny houses, and off-grid living without the need for plumbing.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Due to hygiene regulations, we cannot accept returns for toilets that have already been used.
Are Trelino toilets easy to clean?
Yes, our toilets are designed with smooth surfaces for easy wiping. The urine separator and solids container can be easily removed, emptied, and cleaned with biodegradable soap or diluted vinegar.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout process.