Returns & Exchanges
At Trelino, we want you to be completely satisfied with your sustainable sanitation solution. If your composting toilet isn't the right fit, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Ensure the toilet is unused and clean, then pack it securely in its original box with all internal components and manuals included.
Ship the Item
Affix the provided shipping label to the outside of the box and drop it off at the designated carrier location for transit back to our warehouse.
Receive Your Refund
Once our team inspects the returned unit to confirm its condition, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing